Privacy Policy

Kloster GAC is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Kloster GAC manages personal information. It is structured as follows:

Personal information Kloster GAC collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Kloster GAC and complaints
Changes to Privacy Policy

1. Personal information Kloster GAC collects

The main types of personal information Kloster GAC collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Kloster GAC such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Kloster GAC's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Kloster GAC's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Kloster GAC's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Kloster GAC.

Kloster GAC collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Kloster GAC keeps of telephone calls, or emails received, or messages sent to Kloster GAC or posted on Kloster GAC's pages on social media);
Kloster GAC's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Kloster GAC collects personal information in connection with running its business directly from the individual concerned. On occasion Kloster GAC may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Kloster GAC stores personal information in electronic and paper form.

Kloster GAC uses and discloses personal information as follows:

to source vehicles and sell them to Kloster GAC's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Kloster GAC's customers and prospective customers;
to obtain products, services or information from Kloster GAC's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Kloster GAC knows about them);
to operate and manage Kloster GAC's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Kloster GAC. For example, Kloster GAC may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Kloster GAC also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Kloster GAC uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Kloster GAC uses in the operation of the computer program is browsing history on Kloster GAC's websites, name, contact information, and other information you may input into Kloster GAC's websites. The level of human oversight Kloster GAC provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Kloster GAC's staff.

4. Cookies

Kloster GAC uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Kloster GAC's web server. Kloster GAC may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Kloster GAC's platforms and those social media platforms. Kloster GAC's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Kloster GAC's website.

5. Links to other websites

Kloster GAC's website may contain links to third party websites. Kloster GAC does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Kloster GAC and do not wish to receive these communications from Kloster GAC in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Kloster GAC.

7. Overseas transfers

Kloster GAC's website/s are hosted in Australia. On occasion, a third party service provider Kloster GAC engages or that Kloster GAC is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Kloster GAC holds about them by contacting Kloster GAC during business hours on 02 4917 0170 or via the contact page.

Kloster GAC may require an individual making a request to verify their identity before processing their request.

Kloster GAC will aim to respond to all requests promptly and within 30 days.

Kloster GAC may refuse a request where permitted or required by law. Kloster GAC will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Kloster GAC and complaints

If you have any queries, concerns or complaints about how Kloster GAC handles your personal information please contact Kloster GAC during business hours on 02 4917 0170 or via the contact page. Kloster GAC may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Kloster GAC can understand the nature of your concern. In most cases, Kloster GAC will ask that you put your request in writing.

Kloster GAC takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Kloster GAC's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 02 4917 0170
Mailing Address: 35 Tudor St, Hamilton, NSW, 2303

10. Changes to Privacy Policy

Kloster GAC may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.